Customer Care Services

We at Customer Care want to keep you smiling always. A network that calls you a friend and treats you like family.
Respecting our traditions, greeting you with the warmth and the friendly word "Ayubowan" we provide you all what you need under one roof.
Be it at the Call Center open 24 X 7 or at the Customer Care Centers located around the country for your convenience, you are always important to us.

Hot Line 1727

Multi-lingual Customer Care Call Centre Hotline can be accessed by dialing 123 from your Etisalat mobile

Services are offered 24 Hours and 365 Days of the Year.

General Line 0722541541

Customer Services

Opening Hours
      Monday to Friday
      8.30 a.m. to 6 p.m

      8.30 a.m. to 2.00 p.m.

     Closed on Mercantile Holidays

Etisalat Flagship Store Outlets Customer Care points

Colombo 03
109, Galle Road,
Colombo 03

Corporate Office,
No. 109 Galle Road,
Colombo – 03,
Sri Lanka.

L 03/EB/01
Echelon square
Colombo 01

119, Wackwella Road.

Kandy City Center L2,10,
No 05
Dalada Veediya,

All Fax
Customer related changes, or requests – 072-2541100
Payments and post paid related requests - 072-2254278

E-mail -